SUCCESS STORY: MISSISSIPPI DEPARTMENT OF EMPLOYMENT SECURITY
06.04.2009 The job to be done
Mississippi Governor Haley Barbour created a new state employment services agency in July of 2004. This new organization of almost 800 employees was the conglomeration of several previously separate state agencies and boards. Charged with making the state workforce development system better and changing the overall culture for...
 Read more AT THE TOP: WEATHERPROOFING ADVISORS LTD
06.04.2009 Organisation
Weatherproofing Advisors Limited is a privately owned national roofing contractor in the United Kingdom that, first and foremost, values its clients and its employees. The company enthusiastically embraces collaborating and partnering with everyone involved in its business sphere— customers, employees, supply-chain partners, and...
Read more ENERGIZING AN ENERGY COMPANY WITH FRANKLIN COVEY
06.04.2009 Background
The Technical Computing Division one of the world’s largest energy companies manages all aspects of technical computing for the company’s geoscience and engineering communities. In addition, Technical Computing provides the company’s leading-edge technologies and know-how to the company’s technical workforce...
Read more CONSERVING THE ENVIRONMENT WITH FRANKLINCOVEY
26.03.2009 Background
A state department of conservation in the southern United States began operations in 1937. Citizen-led efforts created the department to restore, conserve and regulate the state’s over-stressed fisheries, forests, and wildlife populations. Their goal was to sustain diverse, healthy plant and animal communities well into the future....
Read more FOCUSING ON IMPROVEMENT AT HERTZ
26.03.2009 Background
Founded in 1918, the Hertz Corporation is the world’s leading car-rental company. With a fleet of 525,000 vehicles and a staff of over 31,000 employees, Hertz services customers from 7,700 locations in more than 150 countries. Almost 75 percent of the company’s car-rental revenues come from on-airport locations. Hertz also...
Read more EBS: USING FRANKLINCOVEY FOR GROWTH
26.03.2009 Background
Headquartered in the United States near Kansas City, the EBS Group is a professional services and software engineering firm. EBS has satellite offices in San Francisco, Washington D.C., and British Columbia, Canada. Its clients come from many sectors including healthcare, construction, engineering, bio-technology, insurance, federal and...
Read more TEXAS MUTUAL INSURANCE COMPANY
26.03.2009 Background
In August 1991, the Texas Legislature created the Texas Workers’ Compensation Insurance Fund (now known as Texas Mutual Insurance Company) to provide available and affordable workers’ compensation insurance for residents of the State of Texas in the United States. After six years of dramatic growth and change, Texas Mutual...
Read more ACHIEVING EFFECTIVE CITY GOVERNMENT IN PUERTO RICO
26.03.2009 The Setting
A city located in the heart of Puerto Rico is on the move. With a manageable population of 47,000 residents, it is striving to become a model city, providing timely, high-quality services to its citizens. City leaders want to adopt technologically advanced, innovative approaches to solving problems and, in short, they want their...
Read more HEALTHY INTELLIGENCE FROM IMS
26.03.2009 The Company
Established in 1954, IMS Health in the U.K. employs 5000 people in 100 countries worldwide. Its mission is to research and analyse pharmaceutical records from around the world and summarize them for companies who need market intelligence and strategy information. The information—gathered anonymously from large numbers of health...
Read more EMPLOYEE LOYALTY AT FRED MEYER STORES
26.03.2009 The Challenge
Opened in 1922, Fred Meyer Stores grew to become the United States’ third-largest supercenter operator. Their multi department stores averaged 150,000 square feet and carried more than 225,000 products throughout the grocery, apparel, home electronics, home improvement and garden, and fine jewelry departments. Then, in 1999,...
Read more COLONIAL WILLIAMSBURG COMPANY
26.03.2009 The Challenge
The Colonial Williamsburg Company is the for-profit arm of the Colonial Williamsburg Foundation, a nonprofit educational organization established in the United States in the 1920’s to preserve and restore eighteenth-century Williamsburg. Williamsburg had been the capital of the colony of Virginia during the British colonial...
Read more IMPROVING TEAMWORK AND TURN-AROUND TIME AT KIMBALL INTERNATIONAL
26.03.2009 The Company
Chances are most people have had firsthand contact with Kimball International products. The $1 billion company—headquartered in the small, southern Indiana, U.S.A., town of Jasper—manufactures furniture for offices, homes, and hotels, as well as cabinets, pianos, electronic assemblies, and processed wood parts. Facilities are...
Read more "WHAT WE HAVE HERE SHOULD BE IN EVERY SCHOOL IN THE WORLD, BECAUSE THIS IS WHAT AN EXCELLENT EDUCATION IS ALL ABOUT!"
26.03.2009 THE JOB TO BE DONE
In 1999, A.B. Combs Elementary School was the lowest performing school in their district. They
were issued a challenge of mammoth proportion: to invent a learning model in just one week that
was different than that of any other school in the nation and would use no additional budget or
staff.
While the task was great, Muriel...
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